Privacy Policy

1. Introduction

Artin SmartAgent ("we", "our", or "us") operates the artinsmartagent.com platform and associated sub-domains. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business platform, including Smart Hunter, ExpoSmart, RealtySmart, ClinicSmart, and TravelSmart services.

2. Information We Collect

2.1 Personal Information

When you register or use our services, we may collect:

• Full name, email address, and phone number
• Company name, industry, and business role
• Billing information (processed securely via Stripe)
• Login credentials (passwords are hashed and never stored in plain text)

2.2 Usage Data

• AI task history and research queries
• Feature usage patterns and credit consumption
• Device information, IP address, and browser type
• Log data and analytics for service improvement

2.3 Data Processed by AI

Our AI modules (Smart Hunter, ExpoSmart, etc.) process publicly available web data on your behalf. This includes publicly accessible business information, company websites, and search results. We do not access private databases or protected personal data.

3. How We Use Your Information

• Provide, operate, and maintain our AI platform services
• Process transactions and manage your subscription
• Send service-related communications and updates
• Improve our AI algorithms and user experience
• Ensure multi-tenant data isolation and security
• Comply with legal obligations and prevent fraud

4. Data Security & Isolation

We implement enterprise-grade security measures:

• Multi-Tenant Isolation: PostgreSQL Row-Level Security (RLS) ensures no tenant can access another tenant's data
• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Authentication: JWT-based authentication with secure token rotation
• Payment Security: Payment data is processed exclusively through Stripe (PCI-DSS Level 1 compliant)

5. Data Sharing & Third Parties

We do NOT sell your personal data. We share data only with:

• Stripe: Payment processing
• Google (Gemini AI): To process your AI research queries (no personal data is shared)
• Hosting providers: Infrastructure services (servers in Germany/EU)
• Legal authorities: Only when required by law

6. Your Rights (GDPR & CCPA)

You have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Restrict or object to data processing
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies are used anonymously to improve our services.

8. Data Retention

We retain your personal data for the duration of your account. After account deletion, data is removed within 30 days from active systems and within 90 days from backups. AI-generated research outputs are retained for the duration of your subscription and deleted upon cancellation.

9. Children's Privacy

Our services are designed for businesses (B2B). We do not knowingly collect data from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users via email of any material changes. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries: