Refund & Cancellation Policy
Effective Date: October 2026 · AMHR Marketing Management LLC
1. Scope & Covered Products
This Refund & Cancellation Policy applies to all commercial subscriptions and software licenses operated by AMHR Marketing Management LLC under the Artin SmartAgent platform, including:
- OrderSmart: WhatsApp & Web B2B/Retail Ordering AI
- HunterSmart: Autonomous AI SDR & Lead Enrichment Platform
- FieldSales: Van Sales, Route Execution & Offline Ordering App
- SeoSmart: Autonomous B2B Organic Ranking & Content Engine
- Vertical Solutions: ClinicSmart, TravelSmart, ExpoSmart, and RealtySmart
💎 2. 30-Day Money-Back Guarantee (New Subscriptions)
We stand firmly behind the business impact of our AI automation platforms. All new customer subscriptions are backed by our 30-day money-back guarantee:
If within the first 30 days following your initial purchase, our platform does not perform to your operational satisfaction or generate the anticipated efficiency gains, you may request a complete refund. No difficult cancellation procedures, no hidden penalties.
3. Subscriptions & Renewal Cancellations
Monthly Plans: You can cancel your subscription at any time directly from your billing portal or by contacting support. Cancellation stops future recurring billings. Your access remains active until the end of the current paid billing cycle.
Annual & Multi-Month Commitments: Annual subscriptions benefit from discounted pricing. If you cancel an annual renewal within 14 days of the auto-renewal date, you will receive a full refund for that renewal term. After 14 days, recurring renewals can be disabled for subsequent periods.
Enterprise & Custom Contracts: Enterprise agreements with bespoke ERP integrations, custom on-premise deployments, or dedicated SLA covenants follow the milestones and cancellation clauses defined in their respective Master Services Agreement (MSA).
4. Free Trials & Pre-Commitment Demos
We offer interactive public demonstrations, 72-hour personalized sandboxes (e.g., for OrderSmart and FieldSales), and 7-day trials for select products. During these evaluation phases, no payment card is required, ensuring prospective clients can validate workflow compatibility before any financial commitment.
5. Refund Request Procedure
To submit a refund request under this policy, contact our billing desk with your workspace name, registered account email, and subscription ID:
Refunds are processed to the original payment method (via Stripe) within 5–10 business days depending on your issuing bank.
6. Dispute Prevention & Merchant Support
We are committed to transparent billing. If you ever observe an unfamiliar charge or need assistance adjusting your tier, please reach out to our team first before initiating a bank dispute or chargeback. We resolve billing adjustments swiftly and amicably.